Terms and Conditions

PRIVACY STATEMENT

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PAYMENTS

Payments Policy Overview

2.1 Privacy

We do not store credit card details nor do we share customer details with any 3rd parties.

2.2 Delivery

All bookings are undertaken to pre-agreed criteria with works undertaken by Scotia Chauffeur Ltd, or when necessary one of our approved affiliates, logistical impact on day- to- day bookings may have some additional cost, this will be based on circumstance and will be agreed prior to charge.

2.3 Cancellation

Please see our cancellation policy below.

2.4 Payment Contact Details

Scotia Chauffeur Services Ltd

Unit 10, Wilson Business Park

1 Queen Elizabeth Avenue

Hillington

G52 8NQ

Terms and Conditions of Hire

CONTRACT PRICE

At the time of making your reservation you will be quoted with a Contract Price. This Contract Price will remain unchanged unless alterations are made by you to the journey itinerary after the reservation has been made. Any such various will be charged to you accordingly (see “AMENDMENTS TO BOOKINGS”, below)

PAYMENT

Scotia Chauffeur may require you to make payment of a 50% deposit or a £50 minimum charge (whichever is the greater) to be paid at the time of the reservation/booking with the balance due 4 weeks prior to the service.

Services under £100 must be paid in full at the time of booking.

Confirmation and receipt will then be forwarded to the credit card holder making the reservation. If paying by cheque please make it payable to Scotia Chauffeur Ltd. If the deposit and/or balance is not paid in time, we shall cancel your booking. If the balance is not paid in time we shall retain your deposit. (Wedding Packages have separate arrangement see price list).

PRICES

Quotations are based on the requirements outlined by you and our estimated time to leave from our base, complete the services and return to base.

Extra journeys or duties requested by you on the day, where possible, will be charged at the hourly rate.

BANK HOLIDAYS, PUBLIC HOLIDAYS & UNSOCIAL HOURS

Additional charges may be incurred for any servicesprovided to you on a public or bank holiday or during unsocial hours (8pm to 8am).

COSTS

Any costs incurred on the journey (including parking costs and toll costs) will be charged to you at cost. If parking tickets are issued to our drivers/vehicles as a result of your instructions then you will be invoiced for additional costs to cover these.

AMENDMENTS TO BOOKINGS

Please ensure when booking that accurate details are provided. Any subsequent changes after your confirmation invoice has been issued may not be possible due to other commitments. If the change(s) can be made there may be a £25 administration fee.

You must give written notice of the amendment to SCS as soon as possible.

CANCELLATIONS

Should you wish to cancel your confirmed booking, you must advise us as soon as possible. If after making a reservation you cancel your booking, the following charges may apply:

• Cancellation from time of booking until 2 days prior to the date of travel – £50 (subject to agreement)
• Cancellation between 2 days and 2 hours prior to travel – 50% of the Contract Price (subject to agreement)
• Cancellation within 2 hours of travel – 100% (subject to agreement)

A cancellation invoice will be supplied on request for insurance claims.

NO SHOW

If you fail to arrive at your previously agreed collection point then NO REFUND will be issued.

FORCE MAJEURE

Scotia Chauffeur shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond its reasonable control, including but not limited to any of the following: war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, or extreme or adverse weather conditions, Ash clouds. Scotia Chauffeur shall not pay to you any compensation if your travel arrangements require to be cancelled or change in any way as a result of unusual or unforeseeable circumstances beyond our control.

WAITING TIME

The first 30 minutes of waiting time (excluding airport transfers) is included in the Contract Price.

Thereafter, waiting time will be charged at our basic hourly rate based on our current tariff at the time of journey.

FLIGHT DELAYS

Airport to City Centre transfers should take no more than 1 hour (Glasgow + Edinburgh), we therefore include 1 hour in our executive transfer rate and 1.5 hours for other vehicles. If following a reservation the client fails to arrive on the flight detailed at the time of reservation then the chauffeur shall wait for a maximum of 3 hours starting from the flight’s expected arrival time.

An extra charge will be incurred for the additional two hours. This will be charged at our basic hourly rate of the current tariff. If after this time the client fails to arrive, NO REFUND will be issued.

DELAYS

Scotia Chauffeur will monitor the flight progress based on information available. The chauffeur shall amend his arrival time accordingly. If however the flight arrival time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time will be charged at our basic hourly rate from the current tariff. If, as a result of extreme delays the chauffeur is required to return to the airport in order to collect the client, then this will be at the convenience of Scotia Chauffeur.

Scotia Chauffeur are obliged to carry out other pre-booked reservations, and cannot cause delays and inconvenience to other clients as a result of flight delays. To ensure that a vehicle is available for your late arrival please inform our office as soon as you are aware of any delay to your arrival time.

ROUTE

The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver you to your destination on time. Scotia Chauffeur does not accept responsibility for any delays or missed appointments/travel arrangements.

SMOKING

Scotia Chauffeur does not permit smoking in any vehicles.

ALCOHOL & FOOD

The consumption of alcohol and food is forbidden in all vehicles used by Scotia Chauffeur unless pre-booked direct with Scotia Chauffeur.

DOGS

Guide dogs are allowed in our vehicles but must be declared at the time of reservation.

CHILDREN

Scotia Chauffeur DO NOT provide child seats for our vehicles. If a child seat is required for your journey, it must be provided by the parent/carer of the child and fitted correctly. The parent/carer is responsible for the safety of the child at all times.

DISORDERLY BEHAVIOUR

Scotia Chauffeur reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees including where any passengers are carrying or using any illegal drugs or weapons. If necessary Scotia Chauffeur may request the police to assist us in removing any offenders from our vehicles. In these circumstances NO REFUND will be issued and NO COMPENSATION will be paid.

RESPONSIBILITY

In addition to those items detailed in “FORCE MAJEURE”, above Scotia Chauffeur DO NOT accept responsibility for any of the following:

• theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff
• delays caused by road traffic accidents or other traffic conditions
• any passenger leaving possessions or items in the vehicle does so at their own risk.

VEHICLES

Scotia Chauffeur aims to provide you with the vehicle group booked all times. However we reserve the right to provide a similar vehicle if such vehicles are not available.

LUGGAGE

All luggage is to be placed in the luggage compartment provided. The driver must agree to any item that you wish to take into the vehicle with you.

DAMAGE

If any of our vehicles is damaged or soiled as a result of passengers’ actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

INSURANCE

The vehicles/drivers of Scotia Chauffeur are fully insured including Public Liability Insurance.

COMPLAINTS

If for any reason you are unhappy with an aspect of your journey or a member of our staff please make your comments known to the driver at the time of the incident. You will also be required to put your complaint in writing and send it to our office: 

Complaints

Scotia Chauffeur Services Ltd

Unit 10, Wilson Business Park

1 Queen Elizabeth Avenue

Hillington

G52 8NQ

detailing the date and time of the complaint, the driver’s details and the nature of your complaint. Scotia Chauffeur will endeavour to rectify these matters immediately but may take further action if necessary.

LAW

These terms and conditions are governed by and construed in accordance with the law of Scotland.